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Contact
Call us
+966 56 472 6597 / +966 50 223 7786
Send us an email
support@tajelle.com
Main location
Mecca, Jabal Al-Nour District 486 Jabal Al-Nour 1
We are here to accompany you with an upscale experience
Have a question or would like to know more about our luxury collections? Leave us your details via the form below, and our team will get back to you quickly to give you the experience you deserve.
At TAJELLE, we believe luxury is not just about owning a piece, but about the journey that begins the moment you choose it until it reaches you. To ensure your experience is seamless and refined, we’ve gathered here the most common questions you may have, offering clear and transparent answers so you can feel assured that every detail is designed to accompany you with effortless elegance.
TAJELLE offers a carefully curated selection of accessories that combine elegance, quality, and contemporary design. Our collections are thoughtfully chosen to suit a variety of styles, preferences, and occasions, ensuring a refined shopping experience for every customer.
We collaborate with trusted suppliers and partners and carefully select products based on defined quality standards before offering them in our store. In addition, our Customer Support team is available to assist with any concerns related to product quality.
Orders are typically processed within 1–5 business days after successful payment confirmation. Delivery times vary depending on the destination. For detailed information, please refer to our Shipping & Delivery Policy.
Where tracking is available, a tracking number and shipment details will be sent to the email address or contact method provided with your order. This allows you to monitor your shipment’s progress until delivery.
Yes. We offer returns and refunds in accordance with the terms outlined in our Refund & Return Policy. We recommend reviewing the policy for detailed eligibility requirements and applicable timeframes.
TAJELLE provides free standard shipping on regular orders unless otherwise specified during checkout. Additional charges may apply to certain special, expedited, or customized shipping requests.
Certain countries may impose customs duties, import taxes, or similar charges under local regulations. Unless otherwise stated during checkout, customers are responsible for paying any such fees imposed by the authorities in their destination country.
Yes. From time to time, TAJELLE may introduce exclusive collections, special releases, or limited-quantity products. Announcements regarding such offerings will be made through our website and official communication channels.
We offer a range of secure electronic payment methods, which are displayed during checkout. Available payment options may vary depending on your country or region.
You may contact our Customer Support team via email at support@tajelle.com or through the “Contact Us” page on our website. We strive to respond to all inquiries as promptly as possible.
