Shipping & Delivery

1. Introduction

TAJELLE is committed to providing a reliable and seamless shopping experience by partnering with trusted local and international shipping carriers to deliver orders throughout the Kingdom of Saudi Arabia, the Gulf Cooperation Council (GCC) countries, and various destinations worldwide.

Please read this Shipping & Delivery Policy carefully before completing your purchase. By placing an order, you acknowledge and agree to the terms set forth in this Policy.

2. Shipping Coverage

TAJELLE currently ships to:

• The Kingdom of Saudi Arabia.
• Gulf Cooperation Council (GCC) countries.
• A wide range of international destinations worldwide.

Available shipping destinations may change from time to time due to carrier policies, regulatory restrictions, or operational considerations.

TAJELLE reserves the right to refuse or cancel any order that cannot be shipped to its intended destination for any legitimate reason, with a refund issued where applicable.

3. Order Processing

Order processing begins once payment has been successfully confirmed.

Orders are typically processed within one (1) to five (5) business days. Processing times may be extended during:

• Promotional campaigns and sale periods.
• Public holidays and festive seasons.
• Periods of high carrier demand.
• Operational or logistical circumstances beyond reasonable control.

Processing time does not include shipping or delivery transit time.

4. Shipping & Delivery Timeframes

Delivery times vary depending on the destination country, region, and shipping carrier used.

Estimated delivery times are as follows:

All delivery timeframes are estimates only and are not guaranteed. Actual delivery times may vary due to logistical, customs, or operational factors.

5. Shipping Fees

• TAJELLE offers free standard shipping on regular orders. Additional charges may apply for expedited shipping services or large-volume commercial orders.
• Certain countries may impose customs duties, import taxes, or similar charges under local regulations. Customers are responsible for any such fees imposed by authorities in the destination country.

6. Order Tracking

• Tracking information will be provided when available from the selected shipping carrier. Tracking details will be sent to the customer via email or another approved communication method used by the Store.
• In some cases, tracking information may take several days to appear after the shipment has been dispatched.

TAJELLE shall not be responsible for delays resulting from carrier tracking system updates or technical limitations.

7. Shipping Address and Delivery Information

Customers are responsible for ensuring that all shipping information is accurate and complete before placing an order, including:

• Full name.
• Telephone number.
• National address or delivery address.
• Postal code.
• City and country.

TAJELLE shall not be liable for delays or delivery failures resulting from incorrect or incomplete information provided by the customer.

Where additional costs arise due to inaccurate information, such costs may be charged to the customer or deducted from any eligible refund.

8. Multiple Shipments

Products included within a single order may be shipped separately depending on product type, fulfillment center location, or inventory availability.

Accordingly, items may arrive at different times without constituting an error or breach of obligation by TAJELLE.

9. Shipping Delays

Delivery times may be affected by circumstances beyond TAJELLE’s control, including but not limited to:

• Customs clearance procedures.
• Weather conditions.
• Strikes or logistics disruptions.
• Governmental or regulatory restrictions.
• Peak seasons and public holidays.
• Security conditions or force majeure events.

Delays arising from such circumstances shall not constitute grounds for order cancellation or compensation unless otherwise required by applicable law.

10. Customs Duties and Taxes

• Certain international shipments may be subject to customs duties, import taxes, or similar governmental charges imposed by authorities in the destination country.
• Customers are solely responsible for payment of such charges unless expressly stated otherwise during checkout.
• These charges are not included in the product price or shipping fees paid to TAJELLE.
• If a customer refuses to pay customs duties or taxes required by the relevant authorities, any costs, charges, or losses resulting from the return, abandonment, or destruction of the shipment may be deducted from any eligible refund in accordance with the Refund & Return Policy.

11. Lost Shipments

If an order experiences an unusual delay or is considered lost after exceeding the estimated delivery period by a reasonable timeframe, TAJELLE will initiate an investigation with the shipping carrier.

TAJELLE may wait until the carrier’s official investigation procedures and timelines have been completed before determining whether to:

• Reship the order.
• Issue a refund.
• Provide an alternative appropriate solution.

Any resolution will be based on the official findings of the carrier’s investigation.

12. Undeliverable Orders

If delivery cannot be completed due to:

• An incorrect or incomplete address.
• Failure of the customer to respond to the shipping carrier.
• Failure to collect the shipment within the designated timeframe.
• Refusal of delivery by the customer.

The shipment may be returned, abandoned, or destroyed in accordance with the policies of the shipping carrier and relevant authorities.

In such cases, the following may be deducted from any refund:

• Original shipping charges.
• Return shipping fees.
• Non-refundable customs duties and taxes.
• Any actual logistics expenses incurred by TAJELLE.

Such deductions shall be made in accordance with TAJELLE’s Refund & Return Policy.

13. Products Damaged During Transit

If a customer receives a product damaged during shipment, Customer Support must be contacted at support@tajelle.com within seventy-two (72) hours of delivery, together with clear photographs of both the product and its outer packaging.

The matter will be reviewed and resolved in accordance with the Refund & Return Policy.

14. Force Majeure

TAJELLE shall not be liable for any delay or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to:

• Natural disasters.
• War, conflict, or civil unrest.
• Epidemics or pandemics.
• Government actions or restrictions.
• Disruptions to transportation or communication services.
• Any other comparable events beyond the Store’s reasonable control.

15. Limitation of Liability

• To the maximum extent permitted by applicable law, TAJELLE’s liability relating to shipping and delivery shall be limited to the amount paid by the customer for the order.
• TAJELLE shall not be liable for any indirect, incidental, consequential, or special damages arising from shipping delays, customs procedures, or actions of shipping carriers.
• Nothing in this Policy shall limit or exclude any mandatory consumer rights that cannot legally be waived or restricted.

16. Amendments to the Shipping Policy

• TAJELLE reserves the right to modify or update this Policy at any time in accordance with legal, regulatory, or operational requirements.
• Any amendments shall not affect orders placed before the publication date of the updated Policy unless otherwise required by law.

17. Contact Us

If you have any questions regarding shipping or delivery, please contact our Customer Support Team via support@tajelle.com or through the “Contact Us” page and the official communication channels published on the TAJELLE website.

Last Updated: June 2026