Shipping & Delivery

1. Compliance with Regulations

• TAJELLE fully complies with the e-commerce laws and regulations of the Kingdom of Saudi Arabia.

• All shipping operations are conducted in accordance with official standards to ensure consumer rights and service quality.

2. Order Processing Time

• Orders are processed within 2–4 business days after payment confirmation.

• As our products are prepared and shipped through carefully selected partners, processing times may vary slightly depending on product type or supplier location.

3. Shipping & Delivery Timeframes

• Domestic shipping within Saudi Arabia typically takes 5–10 business days.

• International shipping may take 10–20 business days, depending on destination and customs procedures.

• Customers will receive a tracking number to monitor their shipment at every stage.

4. Shipping Providers

• We collaborate with trusted and certified shipping companies to ensure safe and timely delivery.

• The choice of shipping provider may vary depending on supplier location or product nature, while maintaining the highest standards of quality.

5. Shipping Fees

• Shipping fees are calculated at checkout and vary based on destination and weight.

• Special promotions or free shipping may be offered for selected orders or occasions.

6. Possible Delays

• As fulfillment and shipping involve external partners, minor delays may occur due to customs clearance or logistical circumstances beyond our control.

• Customers will be kept informed of any updates regarding their shipments.

7. Damaged or Missing Products

• If a product arrives damaged or fails to arrive, customers should contact us within 48 hours of receipt or the expected delivery date.

• We will arrange a replacement or reshipment at no additional cost, in full compliance with consumer rights.